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Studio 59 Dental
Policy

Thank you for choosing Studio 59 Dental. To ensure consistent service and a smooth workflow, please review and adhere to the following policies regarding payments, shipping, and case handling.

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1. Payment Terms

  • Due Date: All invoices must be paid in full by the 15th of each month.

  • Late Fee: Payments received after the 15th will incur a 5% late fee on the outstanding balance.

  • Credit Card Charges: All credit card payments will incur a 3.5% processing fee. 

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2. Pickup & Delivery

  • Pickup & Delivery: All cases will be picked up and delivered by Studio 59 Dental or its designated courier. Please ensure cases are ready for scheduled pickups to avoid delays.

  • Shipping Charges: Applicable shipping costs will be added to your invoice, based on delivery location and courier rates.

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3. Remake Policy

  • Evaluation: Remake cases will be evaluated by our technicians on a case-by-case basis.

  • Eligibility: Remakes due to lab error or material defects will be redone at no charge. Cases requiring remakes due to incomplete information, incorrect impressions, or changes in prescription after processing may incur full or partial charges.

  • Time Frame: Remake requests must be submitted within 15 days of the original case delivery.

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4. Additional Notes

  • It is the responsibility of the dental office to provide clear, complete prescriptions and accurate impressions.

  • We reserve the right to revise this policy with prior written notice.

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